Complaint Procedures for BC(A)R SI.9? Construction Industry Register Ireland (CIRI.ie)

Complaint_Department___

30 April 2015

Minister Alan Kelly has noted that the new building regulations have robust complaints procedures for each discipline involved, guaranteeing consumer protection that if a registered member was found to be in breach of their duties then robust disciplinary procedures would result.

Under SI.9 each key stakeholder handles complaints against their own members- Chartered Surveyors police their own SCSI register, architects police the RIAI register etc. Industry commentators consider this to be a clear conflict of interest. Others have suggested that the bar for sanctions and disqualification has been set very high deliberately, that removal from a register may be a remote possibility for members only in the event of gross misconduct.

The reality is despite numerous recent high-profile building failures there have been no sanctions against architects or surveyors for complaints in the past 6 years.

We will examine some dispute procedures in various registers in upcoming posts. In this one we will look at the Builder’s register, CIRI.

The Construction Industry Federation (CIF) operate CIRI, the new register for builders written into BC(A)R SI.9. CIRI is currently voluntary but is due to come in on a statutory footing in 2015. The CIF section dealing with complaints under the new CIRI construction register,  is here. We quote directly from the section on complaints about contractors [emphasis in bold by BRegs Blog].

Extract:

“Before making a complaint to the CIRB, the following actions are advised:

You should put your concerns in writing … You should check the terms of contract… You should raise your concerns with your appointed Designer and Assigned Certifier and ascertain if this can bring about a resolution to concerns raised…If you do not receive a satisfactory response to the concerns raised…you may contact the CIF for general advice.”

“What can the CIRI do?

…Under the provisions of the Construction Industry Register Ireland, the CIRI will offer an independent Mediation Service aimed at resolving problems and disputes between registered members and their clients…

The CIRI is not in a position to intervene in any contractual dispute between a registered member and a client or to give specific advice or assistance on any technical issue.”

Under new building regulations introduced last March, an Assigned Certifier has no rights to instruct any builders or even to enter the building site. It is difficult to see how any professional occupying this role could be in a position to resolve any disputes. The only action that an Assigned Certifier can take is threaten to withhold a Completion Cert. In many cases the Assigned Certifier is an employee or directly contracted consultant, a builder-developer could just fire the Assigned Certifier and hire someone else to sign off. Not great for the consumer.

Remarkably there is no recourse to any advisory service, complaints body or ombudsman in the new system. A building regulation dispute could become a stand-off between the builder and certifier. We wonder if the regulators, registered professionals and builders, will provide any new consumer protection?

Other posts of interest:

Opinion: Are builders + developers off the hook with BCAR?

‘Onerous’ Building Regulations must be amended – Minister Kelly

Imminent changes to SI.9 announced | Minister Alan Kelly T.D.

SI.9 causing major delays to school projects

Iaosb letter to Minister Kelly – Revoke or Revise S.I.9

RIAI Past Presidents Paper #1 | The Building Regulations and Consumer protection

S.I.9 – Where are we now? 27 October 2014

UK + Ireland | take a quick trip to Holyhead with Breg Blog…

How much would 100% independent inspections by Local Authorities cost?

€ 5 billion | The extraordinary cost of S.I.9 self-certification by 2020

5 Posts every builder must read- BC(A)R SI.9

Opinion: Are builders + developers off the hook with BCAR?

Press article: Government promotes developers over self-builders?

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